Disaster! Locked out of my email!

I have been locked out of my email account, just days after the promotional packages were sent out. This is really bad, not only because all my notes on contacts, paintings etc were stored as draft emails in my hotmail account, but because the only contact details provided in the packages i sent out was my email address! Spent all day tracing emails previously sent so i can complete the questionairre that gives me access again. They want the emails and subject headings for 5 recent emails. I gave them all of that- which the guy on the phone said would be enough- and i still cant get in. now i have to wait 24 hours to try again. i am so stressed